brief jybe update - good customer service

Just wanted to let you know that I posted a link to yesterday's post about our jybe test in the jybe support forums, and within a couple of hours got an email from Brian at the company asking me if we could run through the same scenerios so he could see what was happening.  We connected late yesterday afternoon and spent about 1/2 hour together using jybe, and he did see what the issues were.  I found him to be very receptive to suggestions and eager to figure out how to work around our issues.  They have legitimate concerns about allowing authenticated pages to pass through w/o actually authenticating, but he also said they were interested in the education and library markets so they'd be trying to figure out some way to deal with that issue.  They're also looking in to some way to let users know if their pages aren't in sync, as Greg and I discovered when we first ran into the authentication issue yesterday.

Basically I just wanted to say how impressed I am that a company offering this free product is so eager to listen to criticism and suggestions from their "customers".

And on a related note, even though I think I'm gonna start using Captivate more than Viewletbuilder, I always have and continue to receive excellent customer support from Qarbon, and as I've said before, I have no affiliation with them other than as a happy customer.  Smiles all around