I'm reading Naked Conversations right now, and earlier this week I was thinking how much I appreciate the TechSmith Visual Lounge blog. Once upon a time I had a good relationship with one of the customer service reps at Qarbon, and he kept me updated with what was new with ViewletBuilder, but he's gone now and they don't appear to be blogging over there, so aside from very sporadic newsletters I have no idea if they're still chugging away on the product. I have absolutely no dialogue with
Macromedia Adobe Captivate. But sheesh, these are smart people at the other companies, surely they're keeping in touch with their users, and I just haven't gone looking to find their communications channels. So today I did. If I missed something you know about, feel free to comment:
Qarbon (ViewletBuilder, ViewletCam): User Forum (no RSS feed) Very low traffic.
TechSmith (Camtasia Studio, SnagIt): Visual Lounge Blog, User to User Forums (no RSS feed)
Adobe (Captivate): Silke Fleischer's blog (Silke Fleischer is responsible for product management and marketing for Adobe Captivate) - The rss feed listed on the blog didn't validate for me, but this one did. Silke's blog appears to be brand new, and I'm not sure how often it's going to be updated..., Captivate Support Forums (offers an RSS feed for the whole thing or for each category). Lots of user-to-user traffic in here, so this seems to be Adobe's preferred channel.
Technorati Tags: Screencasting, communication, customer_relations, RSS