I'm slowly putting together the answers to all the questions that were asked during my SirsiDynix Institute session on Screencasting last week. One person asked if I was sure that version 4 of Camtasia was out, as she had just bought version 3.x the previous week. I am sure, and told her that if she'd get back in touch, I suspected that Techsmith would comp her an upgrade if she could show them a receipt dated after the launch date of version 4. (Techsmith has not told me this, but they seem the kind of company that would be reasonable this way!)
Anyhoo, I noticed on Silke Fleischer's blog (he's the product manager for Adobe Captivate) that Adobe has an official policy on this. Basically, if you purchased version 1 of Adobe Captivate between the dates of September 5, 2006 and December 4, 2006, you're eligible for a post-announce upgrade to version 2.0. Good policy. Only thing that would make it better is if it would happen automatically for single purchases the way it does for bulk purchases.
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