LIS News points to a great piece in the Chronicle of Higher Education in which Professor Susanna Ashton tells the academic world how great ILL is in the US. In my limited experience, pretty much everything she says is true of ILL in Canada as well. A good read, and positive quotes from Michael Gorman to boot!
Speaking of the hidden (to the end user) cost of ILL transactions,
"It isn't the sexiest line on a library budget. But there is something profoundly democratic, surprisingly compassionate, and deeply civic in sharing our national resources in this manner."
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