How well do you communicate as a distance librarian?

Probably pretty well, since you're constantly dealing with people via email and on the phone, but it doesn't hurt to take a step back to see.  I'm regularly surprised  at the poor voicemails some students leave, blowing through their long name and contact info (if they even leave any).  I get emails from cc-workers that simply contain a link, with no context.  Why do you want me to click on that link?  Would it kill you to give me a single sentence to set it up?

Chad at Library Voice points to a Business Week article that has suggestions for making a good first impression, and almost all of them translate to good overall communication practices.  Take a peek and use the opportunity to remind yourself to follow these practices when dealing with your students and colleagues.


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