Today we launched our new FAQ database here at the U of Calgary. We're now using KBPublisher, an open-source product introduced to me by Chad Boeninger at Ohio U. In addition to being searchable, and thus way better than one of those long lists with anchor tags, the neatest feature in the whole thing is that should someone decide they do want to go ahead and submit a question, as they're typing in the form KBPublisher watches the words they type and before they can hit the submit button, suggests answers that might actually already exist to answer the question. If it's wrong, they can still go ahead and submit.
Here's a quick overview of our implementation:
Technorati Tags: KBPublisher, FAQs