The head of our Information Commons attended a conference entitled, A Reference Renaissance: Current and Future Trends, and points out that many of the presentations are available online.
From the conference homepage:
Rumors of the “death of reference” have been greatly exaggerated! Reference service now encompasses not just traditional forms such as telephone, email, and in-person point-of-service, but also Instant Messaging, Text Messaging (SMS), blogs, wikis, library pages on MySpace and Facebook, and virtual reference desks in Second Life.There were a LOT of sessions, so do take a look - probably something of interest in here for you.
A Reference Renaissance: Current and Future Trends conference will explore all aspects of reference service in a broad range of contexts, including libraries and information centers, in academic, public, school, corporate, and other special library environments. This two-day conference will incorporate the multitude of established, emerging, and merging types of reference service including both traditional and virtual reference. It presents an opportunity for all reference practitioners and scholars to explore the rapid growth and changing nature of reference, as an escalating array of information technologies blend with traditional reference service to create vibrant hybrids.