From Danielle Dennie at Concordia University:
I will be repeating a study I did last year. The aim of the study is to learn about and compare usage of IM widgets on online subject/research guides from different North American academic libraries. I would like to see the types of users that use IM widgets on a librarians subject guide and the type of questions that are asked. The survey is short (it should take no longer than 5 minutes to complete).
Here is the link to the survey:http://www.surveymonkey.com/s.aspx?sm=Lk5nkzDRP_2bUOh2NEdgU2YQ_3d_3d
If you (or someone you know) have an IM widget on your subject guide, I would appreciate it if you could take the time to fill out the short survey.