A recent article of possible interest: Distance Students' Attitude Toward Library Help Seeking.
Distance students' attitude toward seeking library help was examined in a medium sized university. A web-based survey was conducted for indentifying library help seeking attitudes among distance students. A 30-mile radius of the campus was used to arbitrarily distinguish between near campus and far campus groups. The study concluded that distance students who visit library and seek help more frequently are more likely have higher self-efficacy on learning. Among all types of library help sources, Libguides were the most used. Near campus students preferred face-to-face consultation more than virtual service, and they also tend to seek help from peers. However, far campus students were more likely seek help with a distance librarian. Email continued to be the most common way of distributing and receiving library information. Social network tools for information seeking were not appreciated as had been anticipated. Implications of the findings for providing effective reference service are discussed. There is not one reference service model that fits all. A library should determine the best reference service that meets the changes of their communities and library's function over time.