The U of Calgary has the full-meal-deal with ProQuest Digital Dissertations, or I guess it's now called "ProQuest Dissertations and Theses - Full Text". That means we're supposed to have full access in PDF to pretty much everying in the database from 1997 to present. Yes, it is nice :-)
The other day though, my colleague Marvel (great name, eh?) found a recent citation that didn't include the PDF, so she placed an order for it through ILL. They came back and told her it was in fact online, but they found it through the old interface to the product, which they had bookmarked.
Ok, so if it's online in the old interface (you may recall that "online" meant you had to enter an email address and they'd email you a link to download it), why isn't it there in the new?!? Turns out it is, but there are two hoops that we needed to jump through.
Enough typing - watch this for the full story.
As an aside, I originally tried to use Camtasia Studio to do this screencast, but I could not for the life of me get the audio to work. I'll write more about that experience later :-(